Our Shipping policies are as follows:

We are an internet based company only, and the only methods of product delivery are UPS or other carriers at our discretion. We have no customer facilities, so will call or customer pickup is not available. This allows us to keep our prices as low as possible and maintain fast order turnaround times.

Most orders will be shipped out within 24-48 hours. We only ship orders on business days, Monday through Friday. We do not ship on most major federal US holidays.

We use shipping rates directly quoted from UPS with no additional markup or handling fees.

Our Returns policies are as follows:

Since we only offer the best products from the finest companies in the industry, we are sure you will be satisfied with your purchase. However if something isn't right, we understand.

We offer a 30-day money back satisfaction guarantee on most products sold (live products and nutrients excluded - except for defectives). If you are unhappy with a product, let us know and we'll offer you a refund for the full purchase price of the product, less the original shipping cost. You will be responsible for a 20% restocking fee and return freight costs.

Defective Items and Repairs

If your Sunlight Supply lighting ballast doesn't seem to be working correctly, we will be happy to repair it for you. All you have to do is contact us using our contact form on our website, and we will begin the RMA process as soon as possible. Make sure to fully test your ballast! Many times ballast problems are simply a bad bulb. You will be held responsible for return freight if your ballast tests ok.

Any other defective item will be replaced with a new or repaired exchange unit, or if the item is no longer available, we will offer you a comparable replacement item. We offer no guarantee on items sold through our website besides our 30-day satisfaction guarantee. Most items are covered by a 1 year or longer manufacturer warranty, and repairs/replacements will be handled by the manufacturer under the terms of their warranty.